Backed for Ten Years
Freedman's Office Furniture offers a 10-Year Warranty, unless otherwise noted, to the initial customer who purchases directly from Freedman's Office Furniture.
Our 10-Year Warranty is our assurance to you that our products will be free from defective material or workmanship under normal use and with proper care and maintenance.
We promise to repair any defective material or workmanship. If we are unable to repair it, we will replace it with a comparable product or, if you prefer, refund your purchase price.
Where Other Terms Apply
The 10-Year Warranty applies unless otherwise noted. Three exceptions are worth knowing before you buy.
- Panel fabrics carry a five year period rather than ten, across all fabric grades.
- Rental products are not covered. If you're renting rather than buying, ask your rep what applies.
- Pre-owned and clearance items are excluded from the in-stock desk and chair coverage.
Where we distribute another manufacturer's product, our warranty supersedes theirs. You deal with us rather than filing a claim with a factory in another state.
Making a Warranty Claim
Common Questions
Who is the warranty issued to?
Who is the warranty issued to?
The initial customer who purchases directly from Freedman's Office Furniture. It does not transfer to a subsequent owner.
What happens if something is defective?
What happens if something is defective?
We repair it. If it can't be repaired, we replace it with a comparable product, or refund your purchase price if you'd rather.
Does the warranty cover shipping or labor?
Does the warranty cover shipping or labor?
No. Transportation and labor costs are not covered, and all freight on a warranty return must be prepaid. We cannot accept freight collect shipments.
Can I just send the product back?
Can I just send the product back?
No. Product will not be accepted for warranty replacement without prior written consent from Freedman's. Submit the claim first and wait for approval.
Why isn't colour or grain variation covered?
Why isn't colour or grain variation covered?
Wood, leather, and other natural materials vary between batches and change with age and light exposure. Matching across those materials isn't something any manufacturer can guarantee, so it falls outside the warranty.
We're renting rather than buying. What applies?
We're renting rather than buying. What applies?
Products used for rental purposes are excluded from this warranty. Rental terms are handled separately, so speak with your rep about what covers your agreement.
Full Warranty Terms
Freedman's Office Furniture (FOF) offers a 10-Year Warranty, unless otherwise noted, to the initial customer who purchases directly from Freedman's Office Furniture.
Our 10-Year Warranty is our assurance to you that our products will be free from defective material or workmanship for the life of the product, under normal use and with proper care and maintenance.
FOF promises to repair any defective material or workmanship. If we are unable to repair it, we will replace it with a comparable product or, if you prefer, refund your purchase price.
What is covered: Any ECO panel part. ECO electrical components. Any Carmel desking components. Any Santa Monica desking components. Any In-Stock desk or chair, excludes pre-owned or clearance items. Laminate surfaces. Seating controls. Wood seating. Panel fabrics, all fabric grades are covered by a five (5) year warranty period.
What is not covered: Matching of colors, grain, or textures in wood, leather, or other natural materials. Customer's Own Material (COM) selected and used at the user's request. Products damaged by normal wear and tear, negligence, abuse, accident, or shipping. Products used for rental purposes.
This 10-Year Warranty does not cover the cost of transportation or labor. All requests for replacement must be submitted in writing and reference the original invoice number and freight bill as proof of delivery.
Product will not be accepted for warranty replacement without prior written consent from Freedman's Office Furniture. All freight charges must be prepaid; we will not accept freight collect shipments.
Freedman's Office Furniture makes no warranty that its products are suitable for any particular purpose other than their intended use. No other warranties, expressed or implied, are made outside those listed in this warranty.
In no event shall Freedman's Office Furniture be liable, whether in tort or contract, for any direct, special, incidental, consequential, or exemplary damages.
No officer, employee, agent, or representative of Freedman's Office Furniture has the authority to assume greater liability or expand upon this warranty.
EXCEPT AS PROVIDED BY THE EXPRESS TERMS OF THIS WARRANTY, FREEDMAN'S OFFICE FURNITURE MAKES NO OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED, AND EXPRESSLY DISCLAIMS ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.