Accessibility Statement

Last reviewed: August 12, 2026  ·  Next scheduled review: August 12, 2027

Freedman's Office Furniture is committed to serving people with disabilities, both on freedmansonline.com and in our showrooms. This page explains the standard we are working toward online, where we currently stand, what to expect when you visit us in person, how to reach us if something does not work for you, and what we are doing about it.

This statement replaces our previous accessibility policy.

The standard we are working toward online

We are working toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium. WCAG 2.1 Level AA is the standard most commonly referenced in United States accessibility law and guidance.

Where we currently stand

What we have done

• Adopted WCAG 2.1 Level AA as our internal standard for site design, development, and content.
• Built our storefront on a theme developed to meet Shopify's published accessibility requirements, including semantic HTML structure, heading hierarchy, ARIA attributes, and keyboard focus support.
• Made accessibility review a required step before new pages and templates go live, rather than something checked after launch.
• Named an internal point of contact responsible for accessibility feedback and for tracking fixes through to completion.
• Replaced our previous accessibility policy with this statement, so that what we publish reflects the law that applies to us and addresses our website as well as our showrooms.

Known limitations

We are aware of the following areas where parts of this site may not yet meet WCAG 2.1 Level AA. Each one is being worked on.

• Product images. Some product photographs in our catalog do not yet carry descriptive alternative text. We are working through the catalog to add it.
• Color contrast. Some text and interface elements may not meet minimum contrast ratios. We are auditing and correcting our color palette.
• Third-party features. Some functionality on this site is supplied by outside services, including customer reviews, chat, and checkout. We do not control their underlying code. Where we find a barrier we raise it with the provider, and where it cannot be resolved we look for an accessible alternative.
• Video. Some videos on our site do not yet have captions or transcripts. If you need the content of any video on this site in another form, contact us and we will provide it.
• Product documents. Some specification sheets, warranty documents, and manufacturer literature reach us from our vendors as PDF files that may not be fully accessible. If you need the information in any document on this site in another format, contact us and we will provide it.

You can do all of this by phone instead

Our website is one of several ways to do business with us, and it is not the main one. Most of our sales are handled directly by our team by phone and email. Every product, price, quote, space plan, and order available on this site is also available by speaking with a person.

If any part of this website is difficult or impossible for you to use, a member of our team will complete the entire process with you instead. There is no additional cost and no difference in pricing, product selection, lead time, or service. That includes:

• Product information, specifications, dimensions, finishes, and availability
• Pricing and written quotes
• Space planning and product selection
• Placing an order and scheduling delivery and installation
• Warranty claims and service after the sale

Call (813) 884-7600 during business hours, or email sales@freedmanoffice.com. If you use a telecommunications relay service, dial 711 and give the operator our number.

Visiting our showrooms

Our Tampa showroom is open to the public during business hours. Our West Palm Beach showroom is by appointment only. To arrange a visit to either location, call (813) 884-7600. If you would like us to make specific arrangements before you arrive, tell us when you book and we will set them up.

When you visit:

• Service animals are welcome. You may be accompanied by a service animal anywhere on our premises that customers are allowed to go.
• Support persons are welcome. If someone accompanies you to help with communication, mobility, personal care, or medical needs, they are welcome with you and we will not separate you from them.
• Assistive devices are welcome. Our team will work with you in whatever way suits you, including reading information aloud, writing it down, or bringing products to you rather than walking you through the floor.
• If something is temporarily out of service that people with disabilities rely on, we will post notice at the location, explain how long we expect the disruption to last, and describe what we can offer instead.

Tell us about a barrier

If something on this site or in our showrooms does not work for you, we want to know. Your report is one of the most useful sources of information we have, and it is often faster than waiting for us to find the problem ourselves.

It helps if you can tell us the address of the page, what you were trying to do, and what happened. If you use assistive technology, naming the software and browser helps us reproduce the problem. None of that is required. Contact us with whatever you have.

We aim to acknowledge every accessibility message within five business days and to tell you at that point what we plan to do and roughly when. If a barrier is stopping you from doing something you need to do, we will complete it with you directly while we work on the underlying fix.

What we are doing about it

We treat accessibility as continuing work rather than a project with a finish line. Our program has five parts.

1. Testing before launch. Every new page, template, and third-party application is tested for accessibility before it goes live, rather than after.
2. Critical path first. We correct findings that affect searching for products, requesting a quote, contacting us, and completing an order ahead of findings that affect appearance only.
3. Catalog alternative text. We are working through our product catalog adding descriptive alternative text to product photography.
4. Independent testing. We plan to engage a qualified third-party accessibility firm to test this site against WCAG 2.1 Level AA, including manual testing with assistive technology, and we will report the result here.
5. Annual review. We audit this site against WCAG 2.1 Level AA at least once every twelve months and update this statement with what we find. The dates of our last and next reviews are at the top of this page.

We also train the people who create website content and product listings, and our showroom staff on serving customers with disabilities.

How we assessed this site

Our current assessment is based on self-evaluation using automated accessibility testing tools and manual review, most recently on August 12, 2026. We will update this section when independent testing is complete.

If you are not satisfied with our response

If you contact us about a barrier and are not satisfied with how it was handled, reply to your original message asking that it be escalated, write to the mailing address above marked for the attention of management, or call (813) 884-7600 and ask for a manager. Someone who was not involved in the original response will review it and reply to you directly.